Privacy Policy
Effective Date: February 18, 2026
At Hidden Vines Winery, we value the trust you place in us when you visit our vineyard, join our wine club, or browse our website. This policy outlines how we collect, use, and protect your personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA).
Who we are
Hidden Vines Winery (herein known as “Hidden Vines Winery”) recognizes the importance of privacy and the sensitivity of your Personal Information (as defined below). Hidden Vines Winery believes in protecting your privacy. This policy outlines how we manage your Personal Information and safeguard your privacy.
By providing Personal Information to us, you agree to the terms of this policy. However, we are committed to continuous improvement and value your input. We welcome your comments and/or suggestions for improving this policy. If you have any concerns, please contact us at the email address provided at the end of this policy.
This policy covers our treatment of Personal Information that we collect, both through our website and through communications or interactions we may have with you (such as emails, telephone conversations, face-to-face, or correspondence). This policy also covers our treatment of any information shared with us by third parties.
Meaning Of “Personal Information”
“Personal Information” means personally identifiable information, including without limitation names, addresses, financial and credit information, health information, and consumer/partner preference information.
Information We Collect
We only collect information that is necessary to provide you with the best experience.
- Contact Information: Name, email address, phone number, and shipping address.
- Payment Information: Credit card details are processed securely through our third-party payment processors; we do not store your full card details on our servers.
- Age Verification: Because we take responsible service seriously, we may verify your date of birth to ensure you are of legal drinking age (19+ in BC).
- Usage Data: Information about how you use our website, collected via cookies (e.g., IP address, browser type).
How We Use Your Information
We use your data for the following:
- To process and ship your wine orders.
- To manage your Hidden Vines Wine Club membership.
- To send you newsletters, event invites, and vintage updates (only if you’ve opted in!).
- To improve our website functionality and tasting room services.
Consent
By using our website or providing us with your details, you consent to the collection of that information. You can withdraw your consent for marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us directly.
Disclosure to Third Parties
We don’t sell your personal information—ever. We only share data with trusted partners necessary to run our business, such as:
- Courier Services: To get your wine from Kelowna to your doorstep.
- Payment Processors: To securely handle transactions.
- Email Platforms: To send out our winery updates.
Security & Retention
We take reasonable security measures (encryption, firewalls, and secure servers) to protect your data. We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law.
Your Rights
Under BC’s PIPA, you have the right to:
- Access the personal information we hold about you.
- Request a correction to any inaccurate information.
- Ask questions about how your data is being handled.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact Us
Should you have any further questions or concerns about the privacy of information you provide to Hidden Vines Winery, or if you wish to contact us regarding what Personal Information of yours we have on file, accessing or updating your Personal Information, withdrawing consent to our use of Personal Information, or opting out of receiving correspondence or other materials, please feel free to contact us:
By Email
info@wordpress-1589794-6217326.cloudwaysapps.com